7-8 City Quay, Dublin 2, D02Y663  Tel: 01-6799242

Terms & Conditions

**Terms & Conditions for Citytest**


**1.0 Consent**

I confirm that all parties being tested have read and accepted the terms and conditions. All parties consent to being tested which involves the collection of an appropriate sample and all parties understand that the results will be sent to the email address associated with this booking.


**2.0 Results**

2.1 Results will only be discussed with the person tested.

2.2 Persons under the age of 16 must be supervised by a parent/guardian during testing and the results will be communicated to the same parent/guardian through their email address associated with this booking. No children under 3 years of age for either Antigen or PCR’s.


**3.0 Analysis and Delivery**

Citytest will make every reasonable effort to have your sample analysed and to provide you with your results in a timely manner. Anomalies can occur such as inconclusive test results or unprecedented demand, and as a consequence, results may be delayed. Citytest will not be liable for said delays. In some cases, additional sample collection may be required.


**4.0 Liability and Travel**

4.1 Citytest takes no liability for missed flights/travel/accommodation due to results or late results. In the case of testing to travel, Citytest accepts no liability if customers have booked a test that is not accepted by their airline or at their destination.

**5.0 Risk**

I understand that there are risks associated with undergoing COVID-19 testing and that Citytest does not accept any potential liability for these risks. I acknowledge that there is the potential for a false positive or false negative COVID-19 test result. I also acknowledge that there is the potential for minor swabbing trauma including nasal irritation/bleeding.


**6.0 Responsibility**

6.1 I assume complete and full responsibility to take appropriate action with regard to my test results. I will immediately seek medical advice from my healthcare provider if I have questions or concerns or if my condition worsens. I will not treat a detected or non-detected COVID-19 result as immunity.

6.2 I understand that it is my responsibility to follow up with my doctor/general practitioner/medical consultant or health practitioner regarding my results.


**7.0 Blood Testing Services**

7.1 Citytest offers a variety of blood testing services, which are detailed on our website. All tests are conducted by our trained professionals.

7.2 We do not provide medical advice or doctor consulting services in conjunction with our blood testing services. All blood test results are meant to be shared with your personal healthcare provider subject to your options. Our service is not a substitute for a medical consultation. Citytest is not liable for any decisions made based on the results of our blood tests.

7.3 Citytest reserves the right to refuse the service for any reason deemed appropriate. All customers are expected to behave in a respectful and cooperative manner towards our staff. Any behavior deemed inappropriate or threatening may result in refusal of service.


**8.0 Cancellation Policy**

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, leading to schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Without prejudice to the following terms, Citytest Testing Centre will provide a full refund for any individual booking which is cancelled more than 24 hours in advance of the scheduled start time of the appointment. This does not apply in case of bookings made by corporate clients for group appointments.

If you wish to cancel or reschedule a booking, please note the following cancellation conditions will apply where you are seeking to cancel an appointment:

(i) less than 24 hours prior to the appointment – €5 administration fee;

(ii) less than 2 hours prior to the appointment or failure to show for an appointment - the full cost of an appointment will be charged.

 hours prior to the appointment or failure to show for an appointment - the full cost of an appointment will be charged.

You can cancel your appointment by contacting us at 016799242 or email: info@citytest.ie.


**9.0 Privacy Policy**

Citytest respects the privacy of all its users and is committed to protecting such privacy in accordance with this Privacy Policy. This Policy explains how we handle the personal information collected when users avail of our blood testing services and interact with our website.

9.1 **Information We Collect**

We collect personally identifiable information (such as names, addresses, email addresses, and phone numbers) that you provide when you apply a result for any types of services we provide, fill in forms, or contact us. We also collect health-related information that you provide for the blood testing process.

9.2 **Use of Information**

We use the information collected for the purpose of delivering our services, processing payments, communicating with you about orders, products, services and promotional offers, updating our records, maintaining your accounts with us, and managing and improving our services. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

9.3 **Information Sharing**

Citytest does not sell or rent personal information to third parties. We may disclose personal information if required by law or in the good-faith belief that such action is necessary to comply with local laws or respond to legal process served on us.

9.4 **Data Security**

We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. Your personal data will be stored within a secure environment and safeguarded in accordance with applicable laws.

9.5 **Your Rights**

You have the right to access and correct your personal information at any time. If you need assistance updating your personal information or if you want us to delete your personal information, please contact us.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Citytest Terms and Conditions.

**10.0 Changes to Terms & Conditions**

Citytest reserves the right to modify these terms & conditions at any time. We encourage you to periodically review our terms and conditions to ensure you are up to date with any changes. Your continued use of our services after any such changes constitutes your acceptance of the new terms.


**11.0 Legal Disclaimers**

Citytest services are provided "as is" without warranty of any kind, either express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.


**12.0 Force Majeure**

Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement to the extent, and for so long as, such failure or delay is caused by or results from causes beyond the reasonable control of the affected party including but not limited to fire, floods, embargoes, war, acts of war (whether war be declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority or the other party.


**13.0 Severability**

If any provision of this Agreement is found to be illegal, invalid or unenforceable, the remaining provisions will remain in full force and effect. If any illegal, invalid or unenforceable provision would be legal, valid or enforceable if some part of it were deleted or modified, the provision shall apply with whatever modification is necessary to make it legal, valid and enforceable.


**14.0 Governing Law**

These terms and conditions are governed by and construed in accordance with the laws of the country where Citytest operates.


**15.0 Contact Us**

For any questions, concerns, or comments about these Terms & Conditions, please contact us at: info@citytest.ie.


Site Privacy Policy

This website is maintained by Citytest. Citytest fully respects your right to privacy. Any personal data you volunteer will be used for the purpose for which you supply it and will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts and applicable EU directives. It will only be shared, if necessary, in accordance with law and where you have given consent.

This statement relates to our privacy practices in connection with this website. Some technical terms used in this statement are explained at the end of this page.

Data Protection Acts

The Data Protection Acts 1988 and 2003 are designed to protect people’s privacy. They give effect to the Council of Europe Data Protection Convention. The Acts confer rights on individuals in relation to the privacy of their personal data as well as responsibilities on those persons holding and processing such data.

What is “personal data”?

Personal data means data relating to a person who is or can be identified either from the data itself or in conjunction with other information that is in, or is likely to come into, the possession of Citytest. It covers any information that relates to an identifiable, living individual. This data can be held on computers or in manual files.


Data Controller

A “data controller” means a person who, either alone or with others, controls the contents and use of personal data.


The Data Controller for Citytest.

The area nominated to carry out the functions of the Data Controller in Citytest is the IT Department.



7/8 City Quay,

Dublin 2,

D02 Y663,


Tel: +353 1-6799242


Citytest’ Obligations

Citytest’ obligations under the Data Protection Acts are that:

  • Data must be obtained and processed fairly.
  • Data must be accurate, complete and where necessary, kept up to date.
  • Data must have been obtained only for one or more specified, explicit and legitimate purpose.
  • Data must not be further processed in a manner incompatible with that purpose.
  • Data must be adequate, relevant and not excessive in relation to the purpose for which they were collected or are further processed.
  • Data must not be kept for longer than is necessary for that purpose.
  • Appropriate security measures must be taken against unauthorised access to, or unauthorised alteration, disclosure or destruction of the data, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. Citytest employs the most appropriate physical and technical measures, including staff training and awareness and these are reviewed regularly.
  • We owe a duty of care to the data subjects concerned, i.e. we must take care not to cause any of our customers damage or distress by, for example, maintaining inaccurate information on our files, or disclosing personal data to someone who is not entitled to this data.


Citytest takes its obligations very seriously and adopts the strongest line in relation to the misuse of customer information by any of its staff. Any breach of trust with regard to the confidentiality of information is treated as serious misconduct under the Disciplinary Code and can lead to sanctions up to and including dismissal.


Collection and use of personal information

This website does not collect any personal data, apart from information that you volunteer (for example, when filling a form) and your IP address. Any information you provide in this way is used only for the purpose for which you provide it. Currently these purposes can include:


Accepting bookings

Dealing with your enquiry

Applying for a job in the careers section


Right of Access

Under section 4 of the Acts a person has a right to be given a copy of his/her personal data. This subject access request (SAR) must be in writing through the postal service and is free of charge. You can make a subject access request by writing to: Citytest, 7-8 City Quay, Dublin 2, Ireland D02 Y663.

Your request should be as specific as possible, to enable us to identify where the particular data is held and also include evidence of your own identity such as a photocopy of your passport or photocopy of your driving license. A response to your access request will issue to you as soon as is possible and in any event within forty days.

Sections 4 & 5 of the Data Protection Acts set out a small number of circumstances in which your right to see your personal records can be limited. This is necessary in order to strike a balance between the rights of the individual, on the one hand, and some important needs of civil society, on the other hand. For example, the right of access to medical data is restricted in some very limited circumstances, where the health and mental well-being of the individual might be affected by obtaining access to the data. Your right to obtain access to examination results and to see information relating to other people is also curtailed.


Right of Rectification

Under section 6 of the Data Protection Acts, a person has a right to have his/her personal data corrected, if inaccurate, or erased, if there is not a legitimate reason for retaining the data. Citytest makes every effort to ensure that your personal data is accurate and only retained for as long as it is required. If you have reason to believe that your personal data held by Citytest is not accurate or should no longer be retained, you can write to: Citytest on the issue setting out clearly what personal data is at issue and the reasons why you consider it to be inaccurate and/or why Citytest should no longer retain it. There is no fee for this service. Write to CITYTEST, 7/8 City Quay, Dublin 2, D02 Y663, Ireland.


Concerns over Data Protection

If you are concerned that an official has accessed your personal information illegally and or that your personal data may have been disclosed to a 3rd party illegally you can make a formal written complaint to:



7/8 City Quay,

Dublin 2

D02 Y663


The matter will be investigated by Citytest and you will be notified regarding the outcome of the investigation as soon as possible.


Where can I get more information about my rights under the Data Protection Acts

The Data Protection Commissioner’s Website offers an explanation of the rights and responsibilities under the Data Protection Acts (http://www.dataprotection.ie) and information is also available from:


The Data Protection Commissioner’s Office

Canal House,

Station Road,


Co. Laois.


You can contact the Data Protection Commissioner’s Office by emailinfo@dataprotection.ie or by phone 1890252231.


Information we routinely collect

We may collect the following information from each user of this site:

  • Statistical information (IP address and hostname, web browser version, pages visited etc.).
  • The previous website address from which you reached us, including any search terms used.
  • Other information submitted in forms, for example if you submit your personal details when requesting or submitting an online form.
  • The date and time you access our site.


Cookies are small pieces of information, stored in simple text files, placed on your computer by a website. Some cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can ‘remember’ you on your return visit.

Other cookies are deleted when you close your browser and only relate to the working of the website. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.

Cookies may be set in a number of places on this website:

  • When you first visit this website, you will see a message informing you about the privacy statement. If you click the ‘Hide this message’ button, a Cookie will be set which records this action.
  • To monitor and analyse the performance, operation and effectiveness of the platform.
  • Cookies are created to capture information for use with website analytics. They help to provide Citytest with accurate statistics to provide a better service.

Most browsers allow you to turn off Cookies or to customise your settings for cookies. To find out how to do this, see the ‘Help’ menu on your browser. Please note that if you turn off cookies or change your settings, some features on Citytest may not work correctly.

Take a look at the tables below to see which cookies may be placed on this site:

Our cookies

Name Duration Purpose

__utma 2 years Google analytics cookie to track visiting

__utmc Session Google analytics cookie for tracking

__utmz half year Google analytics cookie for tracking

__utmt half hour Google analytics cookie

__utmb 30 mintues Google analytics cookie

Third-party cookies(stripe.com)


Name Duration Purpose

_ga 2 years Google analytics cookie

cookie-perms 3 weeks Stripe cookie

private_machine_identifier Session Stripe cookie

stripe.csrf Session Stripe cookies


For more information on cookies and what they are and do please visit HERE



This website may contain links to other websites. Citytest is not responsible for these sites or for the privacy statements of other websites.

Notification of Change

Citytest reserves the right to amend this statement at any future date and will post any substantive changes here.​

Glossary of technical terms used:


Web Browser


A web browser is the piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Chrome, Safari, Mozilla Firefox and Opera.


IP Address

Your IP address identifies your computer (or your internet service provider’s computer) in internet protocol code (for example 123.456.78.90). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

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