Terms & Conditions
Terms & Conditions
**1.0 Consent**
1.1 All parties being tested must read and accept these terms and conditions before proceeding.
1.2 By proceeding with testing, all parties consent to the collection of an appropriate sample and understand that results will be sent to the email address associated with this booking.
1.3 Persons under the age of 16 must be supervised by a parent or guardian during testing. Results for minors will be communicated to the supervising parent or guardian through the email address associated with the booking. Blood Testing services are not available for children under 16 years of age.
1.4 All parties acknowledge the risks associated with undergoing testing, including the potential for false positive or false negative results, and minor trauma such as nasal irritation or bleeding. Citytest does not accept liability for these risks.
1.5 All parties assume full responsibility for taking appropriate actions based on their test results, including seeking immediate medical advice if there are any questions, concerns, or worsening conditions. A detected or non-detected result should not be treated as an indication of immunity.
1.6 It is the responsibility of the tested parties to follow up with their healthcare provider regarding their results.
1.7 Citytest is a phlebotomy service center and does not employ registered practitioners for insurance claims. If documentation for insurance purposes is required, please inform us prior to your appointment.
**2.0 Booking and Payments**
2.1 Appointment Bookings
Customers are typically required to book appointments through our online booking system, which involves full payment in advance.
To provide convenience, we offer the option to book appointments without pre-payment during non-peak times through our admin.
2.2 Deposit and Pre-Payment Policy
A deposit or full payment in advance may be required depending on the specific appointment and time slot. This policy helps us manage our schedule effectively and ensure the availability of our phlebotomist.
This requirement is particularly applicable for peak times or specific arrangements that necessitate it.
The full explanation and discretion regarding this requirement belong to our company.
**3.0 Results**
3.1 Test results will only be discussed with the individual tested.
3.2 Persons under the age of 16 must be supervised by a parent or guardian during testing, and the results will be communicated to the supervising parent or guardian through the email address associated with the booking.
**4.0 Analysis and Delivery**
Citytest will make every reasonable effort to analyze your sample and provide results in a timely manner. However, anomalies such as inconclusive results or high demand may cause delays. Citytest will not be liable for such delays. In some cases, additional sample collection may be necessary.
**5.0 Liability and Travel**
5.1 Citytest takes no liability for missed flights, travel, or accommodation due to results or late results. Citytest accepts no liability if customers book tests that are not accepted by their airline or destination.
**6.0 Blood Testing Services**
6.1 Citytest offers a variety of blood testing services detailed on our website. All tests are conducted by trained professionals. Citytest provides private phlebotomy services, including the collection, handling, and submission of samples to an ISO-accredited laboratory. Our role is limited to ensuring the safe collection and submission of your samples. Test result generation, analysis, and accuracy are managed by the laboratory.
6.2 Citytest does not provide medical advice, diagnosis, or treatment recommendations, nor do we offer medical guidance on test selection consulting based on your health concern. Clients are advised to consult their healthcare provider for advice regarding suitable tests and for the interpretation of results. Test results are provided for informational purposes only and should not be relied upon for medical decisions without professional consultation.
6.3 While Citytest is not responsible for the accuracy or processing of laboratory results, we are committed to assisting clients in addressing any concerns with the laboratory. This includes facilitating investigations or clarifications regarding test results. Please note that these processes may take time, depending on the laboratory’s procedures.
6.4 Citytest is a private phlebotomy service center, not a practice providing GP or consulting services. For insurance claims, please confirm with your provider regarding coverage.
6.5 Results will be securely shared via email. It is the client's responsibility to review and share these results with their healthcare provider. Citytest does not provide medical interpretation or recommendations based on test results.
6.6 Citytest reserves the right to refuse service for any reason deemed appropriate. Customers are expected to behave respectfully and cooperatively towards our staff. Inappropriate or threatening behavior may result in refusal of service. We do not tolerate abuse or offensive behavior towards our staff. Such behavior may result in refusal of service and potential legal action.
**7.0 Cancellation Policy**
Your appointments and well-being are very important to us. We understand that unexpected delays can occur, leading to schedule adjustments. If you need to cancel your appointment, we request at least 24 hours notice.
7.1 Citytest will provide a full refund for individual bookings canceled more than 24 hours before the scheduled appointment time. This does not apply to group bookings by corporate clients.
For cancellations less than 24 hours before the appointment, a €5 administration fee will apply.
For cancellations less than 2 hours before the appointment or for no-shows, the full cost of the appointment will be charged.
You can cancel your appointment by contacting us at 016799242 or email: info@citytest.ie.
7.2 In the event of inconclusive or invalid results, Citytest will offer a complimentary retest. Refunds will not be issued for these cases.
If Citytest is unable to process your sample due to unforeseen circumstances, a full refund will be provided.
7.3 Refunds will not be provided once the blood sample has been collected and the testing process has commenced.
7.4 Refunds are not available for dissatisfaction with test results, including abnormal or unexpected findings.
Cancellation and refund policies for group and corporate bookings differ and will be outlined in the respective agreements.
7.5 Policy Updates
Citytest reserves the right to modify or update this cancellation and refund policy at any time.
**8.0 Privacy Policy**
Citytest respects the privacy of all users and is committed to protecting it in accordance with this Privacy Policy. This policy explains how we handle personal information collected during the provision of our services and through our website.
8.1 **Information We Collect**
We collect personally identifiable information (such as names, addresses, email addresses, and phone numbers) that you provide when using our services, filling out forms, or contacting us. We also collect health-related information for the blood testing process.
8.2 **Use of Information**
We use the collected information to deliver our services, process payments, communicate with you about orders, products, services, and promotional offers, update our records, maintain your accounts with us, and manage and improve our services. We also use this information to improve our platform, prevent or detect fraud, and enable third parties to perform technical, logistical, or other functions on our behalf.
8.3 **Information Sharing**
Citytest does not sell or rent personal information to third parties. We may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal processes.
8.4 **Data Security**
We use reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. Your personal data will be stored in a secure environment and safeguarded in accordance with applicable laws.
8.5 **Your Rights**
You have the right to access and correct your personal information at any time. For assistance, contact us.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. This policy is subject to the terms of Citytest’s Terms and Conditions.
**9.0 Changes to Terms & Conditions**
Citytest reserves the right to modify these terms and conditions at any time. We encourage you to review them periodically. Continued use of our services constitutes your acceptance of any changes.
**10.0 Legal Disclaimers**
Citytest services are provided "as is" without any warranty, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
**11.0 Force Majeure**
Neither party will be liable for failure or delay in performing any obligation under this agreement if such failure or delay is caused by circumstances beyond reasonable control, including but not limited to fire, floods, war, acts of war, insurrections, riots, civil commotions, strikes, lockouts, labor disturbances, acts of God, or governmental actions.
**12.0 Severability**
If any provision of this agreement is found to be illegal, invalid, or unenforceable, the remaining provisions will remain in full force and effect. Modifications necessary to make a provision legal, valid, or enforceable will apply.
**13.0 Governing Law**
These terms and conditions are governed by and construed in accordance with the laws of Ireland.
**14.0 Contact Us**
For questions, concerns, or comments about these Terms & Conditions, please contact us at: info@citytest.ie.
**Site Privacy Policy**
This website is maintained by Citytest. We respect your right to privacy and comply with the Data Protection Acts 1988 and 2003, and applicable EU directives. Personal data will be used for the purposes for which it was provided and treated with the highest standards of security and confidentiality.
**Data Protection Acts**
The Data Protection Acts 1988 and 2003 protect individuals' privacy. They confer rights on individuals regarding the privacy of their personal data and impose responsibilities on those processing such data.
**Personal Data**
Personal data refers to data relating to an identifiable person, held on computers or in manual files.
**Data Controller**
The data controller for Citytest is the IT Department.
CITYTEST,
7/8 City Quay,
Dublin 2,
D02 Y663,
Ireland.
Tel: +353 1-6799242
**Obligations**
Citytest is obligated to:
- Obtain and process data fairly.
- Ensure data is accurate, complete, and up-to-date.
- Collect data for specified, legitimate purposes and not further process it incompatibly.
- Keep data no longer than necessary.
- Protect data against unauthorized access and unlawful processing.
**Collection and Use of Personal Information**
We do not collect personal data apart from what you volunteer (e.g., bookings, enquiries). Such information is used only for its intended purpose.
**Right of Access**
You have the right to access your personal data by submitting a written request. Include proof of identity and specify the data you seek. Responses will be provided within 40 days.
**Right of Rectification**
You can request correction or deletion of inaccurate or unnecessary data by writing to CITYTEST, 7/8 City Quay, Dublin 2, D02 Y663, Ireland.
**Concerns over Data Protection**
For concerns about illegal access or disclosure of your personal data, write to CITYTEST, 7/8 City Quay, Dublin 2, D02 Y663, Ireland.
**Additional Information**
Visit the Data Protection Commissioner's Website for more information:
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Links
Citytest is not responsible for the privacy practices of other websites linked to from our site.
Notification of Changes
Citytest reserves the right to amend this statement. Substantive changes will be posted here.
Acknowledgment
By proceeding with our blood testing services, you agree to the terms outlined above. These terms are designed to protect the integrity of our services and ensure fairness to all clients.
